![]() After analyzing the data, it was clear that CVS needed a one-stop shopping experience that would streamline processes and help colleagues find exactly what they need quickly and efficiently. The effort began with a survey of 20,000 employees, along with interviews with 30 senior leaders and more than 100 representatives from all business areas and leadership levels. The goals for the new platform were to create a more personalized experience through targeted news, information and tools increase employee engagement support a unified company culture and help employees find, connect and collaborate across the company. The new platform, Heartbeat, delivered that personalized experience. In its aftermath, the company was faced with the challenge of replacing two large legacy intranet sites with a single digital platform for 300,000 employees. It earned a Grand Prize for Best Overall Intranet in Ragan’s Employee Communications and Top Places to Work Awards.ĬVS Health’s acquisition of Aetna was the biggest health care merger in U.S. The new intranet helped bring together some 300,000 employees when CVS acquired Aetna. CVS Health unites its 300k employees with HeartbeatĬVS Health’s Heartbeat forges connections in the wake of a major merger
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